Zagros Petrochemical Company, as one of the largest companies producing AA-grade methanol, is located in the South Pars Special Economic Energy Zone. The nominal capacity of the ZPC complex is 3.3 million tons of methanol per year. Customer Satisfaction Survey Questions Company Name Company Name * Business type End User Trader Others (Please Specify) Annual potential of methanol consumption or distribution < 5KT a Month 5KT-10KT a Month 10KT-20KT a Month 20KT-40KT a Month >40 KT a Month If you are an end user, please kindly fill this part: Product Name No. of Plants Location of Plants Nameplate Capacity per Year Methanol Consumption per Year Product Name No. of Plants Location of Plants Nameplate Capacity per Year Methanol Consumption per Year Product Name No. of Plants Location of Plants Nameplate Capacity per Year Methanol Consumption per Year Product Name No. of Plants Location of Plants Nameplate Capacity per Year Methanol Consumption per Year If you are a trader, please kindly fill this part Formaldehyde MTO/MTP MTBE/TAME DME Acetic Acid Customers’ Methanol Consumption per year &Number of Customers in each Section Which markets do you cover? North East Asia South East Asia Europe Americas Indian (Subcontinent) Middle East& Africa How satisfied are you with the quality of ZPC methanol? (Weight : 5) Very Satisfied (100%) Satisfied (80%) Neutral (60%) Dissatisfied (40%) Very Dissatisfied How satisfied are you with ZPC sales team representatives’ adherence to professional expectation? (Weight: 3) Very Satisfied (100%) Satisfied (80%) Neutral (60%) Dissatisfied (40%) Very Dissatisfied How satisfied are you with ZPC sales team representatives’ response to your inquiries in a timely manner? (Weight: 3) Very Satisfied (100%) Satisfied (80%) Neutral (60%) Dissatisfied (40%) Very Dissatisfied How satisfied are you with ZPC sales team representatives’ availability? (Weight: 3) Very Satisfied (100%) Satisfied (80%) Neutral (60%) Dissatisfied (40%) Very Dissatisfied How satisfied are you with the incoterms delivery term? (Weight: 2) Very Satisfied (100%) Satisfied (80%) Neutral (60%) Dissatisfied (40%) Very Dissatisfied How satisfied are you with the payment term? (Weight: 2) Very Satisfied (100%) Satisfied (80%) Neutral (60%) Dissatisfied (40%) Very Dissatisfied How satisfied are you with performance of the nominated vessels in terms of cargo quantity? (Weight: 5) Very Satisfied (100%) Satisfied (80%) Neutral (60%) Dissatisfied (40%) Very Dissatisfied How satisfied are you with vessels time table in arrival to load and discharge ports? (Weight: 2) Very Satisfied (100%) Satisfied (80%) Neutral (60%) Dissatisfied (40%) Very Dissatisfied How satisfied are you with documents preparation/presentation? (Weight: 2) Very Satisfied (100%) Satisfied (80%) Neutral (60%) Dissatisfied (40%) Very Dissatisfied Any comment and suggestion regarding possible effects of methanol on environment will be highly appreciated Generate New Image Generate New Image