Grievance Procedure in Customer Service System of Zagros Petrochemical Company

1.      Online Submission:

·         Going to the company’s official website at www.zpcir.com

·         Choosing the preferred language (Persian or English)

·         Choosing “Business Development & Sales” from the menu above the page (the dark blue bar)

·         Choosing the option “Submitting comments, suggestions, and complaints”

·         Filling out the form and clicking on Send button

Note: Filling out the starred boxes is required, otherwise you will not be permitted to submit your comment, suggestion, or complaint.

2.      Sending fax to +021 42914302

3.      Sending E-mail to addresses below:

·         Business Development & Sales Engineering (Customerservice@zpcir.com)

4.      Calling direct lines:

·         Business Development & Sales Engineering Department (+021 42914333)

·         Business Development & Sales Engineering Department (+021 42914325)

·         Tehran Office: (+021 43000039), Ext 3

Once you have submitted your comments, suggestions, or complaints in customer service system of Zagros Petrochemical Company, the relevant experts would be contacting you as soon as possible.